The first step in signing up for an emerald EMS account is to download the emerald EMS app on your device. To do this, simply click on either the Apple App Store (for iPhone users) or the Google Play store (for android users) below. Or search ‘emerald EMS’ in your app store. Follow the prompts to install the app onto your smartphone or smart device.

1. Open the app and tap Get Started.

2. Follow the in-app prompts to complete the registration process.

Click here to download a helpful ‘How-To’ guide.

For iOS:

For Android:

o sign up for an emerald EMS account with either Google or Apple, please follow the following steps:

1. Firstly, open the app and tap the Google or Apple logo on the Log-in page.

2. Enter either your Google or Apple email.

3. Enter a password (this can be your usual Apple or Google account password or a new password) and press continue.

4. Follow the in-app prompts to complete the registration process.

Click here to download a helpful ‘How-To’ guide.

A home energy assessment will help you establish a comprehensive action plan to make your home more energy-efficient. By accurately tracking your energy and making informed decisions about your energy usage and applications, you can save money in addition to making your home more comfortable to live in all year round – cosy in winter and cool in summer.

We focus the assessment on energy-saving opportunities and provide expert advice on the energy-saving potential of your home, while always considering your household’s needs. With access to this information, you can make positive changes that are going to make the biggest impact and cost savings.

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The safety and security of your personal information is of paramount importance to us, and we ensure that your data is safe and secure! emerald EMS takes data security extremely seriously and keeps any information we collect from you safe and strictly secure. We are committed to ensuring your continued privacy and we do not sell your data. If you’d like to know more about how we manage and store your information, you can read our privacy policy here.

You may need to modify both the Bluetooth and Notifications settings as follows:

Bluetooth: Set to ‘On’ so you can activate and connect emerald EMS
devices.

Notifications: Set to ‘On’ so emerald EMS can send you alerts and notify you
when you are using excess energy.

To enable emerald EMS notifications, follow the following steps:

1. On your device, go to Settings.

2. Tap Notifications and scroll to emerald EMS.

3. Tap on emerald EMS and next to the Allow Notifications, toggle the switch to On.

4. From here, you can manage the types of alerts you want to receive in up in the My Accounts area. Just visit the Notifications tab.

emerald EMS will provide you with notifications, alerts and the information you need to make informed decisions.

Click here to download a helpful ‘How-To’ guide.

Adding a device to my Electricity Advisor is a very simple process. Following are the steps they need to take to add a device.

1. On the home screen, click on the ‘+’.

2. Select ‘Electricity Advisor’.

3. Get Started screen, select ‘Continue’.

4. Allow permissions.

5. A ‘Search Device’ page will appear. Click the Electricity Advisor.

6. Enter the Electricity Advisor pairing code (located on the back of the Electricity Advisor).

You can easily enter your electricity rates in the emerald EMS app by following the steps below at either the sign-up stage or from the homepage.

You can click on the settings icon at the top right-hand corner of the homepage and select ‘Electricity Rates’.

1. Enter the name of your Electricity Distribution Company and Energy Retailer, located on your latest electricity bill.

2. Selecting the correct tariff structure (based on the information provided in your bill) and enter the correct rate/s information.

a. Peak, off peak, shoulder, other

b. Disc, variable, 4 types

c. Peak, off peak, shoulder

d. Peak, off peak

e. Flat rate

3. Enter the Supply Charge (also located on your electricity bill).

4. You will then be prompted to select the GST option (information also located on your electricity bill).

a. If the GST is included in the bill, drag the slide to display green.

b. If the GST is not included in the bill, drag the slide to display grey.

5. If you receive any discount from your electricity distributor, this can be entered in the next section (details of any discounts can be found on your electricity bill).

6. You have now successfully added the electricity rates. If anything changes, you can always adjust the rates by the settings icon at the top right corner of the home page.

Click here to download a helpful ‘How-To’ guide.

If you would like to add one or more properties to your emerald EMS app, please follow the steps below:

1. On the home page, click on the ’+’ icon.

2. Choose ‘Add a property’ from the list.

3. Enter the property details and press continue.

4. Answer the survey questions in the ‘energy assessment’ (can be skipped).

5. You can then enter the properties electricity rates information and complete a quick energy survey about the property (can be skipped).

6. You will then be directed back to the Home screen and now be able to see properties listed in your app and switch between them by clicking on the property name.

To enable emerald EMS notifications, follow the following steps:

5. On your device, go to Settings.

6. Tap Notifications and scroll to emerald EMS.

7. Tap on emerald EMS and next to the Allow Notifications, toggle the switch to On.

8. From here, you can manage the types of alerts you want to receive in up in the My Accounts area. Just visit the Notifications tab.

emerald EMS will provide you with notifications, alerts and the information you need to make informed decisions.

You can update your communication preferences by following these steps;

1. In the app, go to ‘My Account’.

2. Tap ‘Notifications’.

3. Scroll down for device notifications.

4. Toggle the switch to ‘On’ or ‘Off’.

5. You can switch between email and device notifications.

The user can easily set the budget during the signup process and can edit this from the home screen.

1. The user will click on the settings icon at the top-right corner of the home page.

2. By clicking on that , the user can manage the property. From the list , the user will click on Budget.

3. If the user is a premium user, then they can select an option to enter season budgets. (winter and summer) by clicking on the slider stating “multiple budgets) (premium users)

4. Slide right to enter multiple budgets and slide left to enter a single budget. ( premium users)

a. The user can set the budget and can edit the set budget.

b. The user will add the budget in terms of dollars.

c. The budget will be monthly based.

d. The budget can be changed from the home screen.

d. The user can select the budget for summer and winter ( only for premium)

5. Slide left to enter yearly budgets and slide right to enter a seasonal budget. ( premium users)

a. The user will add the budget in terms of dollars.

b. The budget will be monthly based.

c. The budget can be changed from the home screen.

d. The user can select the budget for summer and winter

6. The user will enter the budget on the” budgeting page” or can use the Energy budget calculator to calculate the budget. ( the user can skip this and can enter the budget later)

Please sign up to premium to access Energy budget calculator and follow the following steps.

7. In order to access the Energy Budget calculator , please click on the “Energy budget calculator” button.

8. Please click on the “Add another Bill” the app will automatically fill the fields based on your bill.

9. You can upload the whole year bills to have a better estimation of your bill consumption.

10. Please select the slider to how much you want to save on your bill. “For example, slide it to 10 percent to save 10 percent on your average bill”.

11. The app will calculate the bill and budget based on your uploaded bills.

12. You can also split your budget based on summer and winter based on your uploaded bills.

13. Enter the budget on the” budgeting page” and press continue. For premium users, the budget will be prefilled based on the Energy budget calculator . Please review the values and if you are satisfied with the values, press continue.

Note: You can always edit the calculated values in the fields if you are not satisfied with the Energy budget calculated values.

14. The user will click save at the bottom if the page and then the information will be saved in the emerald EMS app.

You can set your household an energy-saving budget during the sign-up process and also from the home screen.

Click on the settings icon at the top right-hand corner of the homepage and select ‘Energy Budget’.

Free members:
You have access to a yearly (monthly spend) budget. Please enter a static monthly spend target for each month of the year.

Premium members:
You have access to an annual (monthly spend) budget, seasonal (monthly spend) budget (summer and winter) and our Energy Budget Calculator Tool.

Yearly budget:
Please enter a static monthly spend target for each month of the year.

Seasonal budget:
Traditionally, we consume more energy in the winter months. There, we provide the opportunity to set different monthly budgets for summer and winter months, making your target setting more realistic, and accurate.

Energy calculator tool:.

1. Click the ‘Energy budget calculator’ button.

2. Select the slider to either Yearly or Seasonal.

3. Upload your first bill information.

4. Click ‘Add another bill’ – the app will automatically add a new field for a second bill.

5. You can upload the whole year of bills to have a better estimation of
your electricity consumption.

6. Please select the slider to how much you want to save on your bill. For example, slide it to 10 percent to save 10 percent on your average bill cost.

7. The app will automatically calculate the bill and budget based on your uploaded bills.

8. Click ‘Set my Energy Budget’ button at the bottom of the page, and the information will be saved in the emerald EMS app.

Note: you can always edit the calculated values in the fields if you are not satisfied with the Energy budget calculated values.

If you are experiencing issues downloading the emerald EMS app, please try the following steps:

Restart your device.
Try restarting your device – it might be another no-brainer step, but it’s a surprisingly effective one.

Check your connection
It might sound silly, but this should always be your first step. If you are using WiFi, test your internet speed. If it seems to be working but is slow, either
restart your modem or contact your ISP.

Check your phone storage
A common cause for app download problems is lack of storage on your device. Usually, you will receive a notification if your phone storage is low. However, we recommend you log in to your device ‘Settings’ to make sure your storage is not causing the download issue.

Check for system updates
Sometimes an update is pending on your device. To check if one is currently available for your device, head to Settings and check for pending system updates. If an update is waiting to be actioned, install it, and try and download the app afterwards.

Need more help? Please contact customer support via our contact form.

If you are experiencing freezing or crashing whilst using the App, please try the following steps:

Restart your device Try restarting your device – it might be another no-brainer step, but it’s a surprisingly effective one.

Check for app updates Old versions of the emerald EMS apps can sometimes run slow, freeze or crash. Check to see if there is an emerald EMS update waiting for you to install in your app store.

Uninstall and reinstall. Try deleting (uninstalling) and then reinstalling the emerald EMS app. You won’t lose any of your important energy data in this process as everything is stored in the cloud.

Note: the app will require you to log back into your account once it has been reinstalled.

Need more help? Please contact customer support via our contact form.

If you are having issues updating the emerald EMS app, we recommend trying the following steps;

Restart your device 
Try restarting your device – it might be another no brainer step, but it’s a surprisingly effective one.

Check your phone storage 
A common cause for app download problems is lack of storage on your device. Usually, you will receive a notification if your phone storage is low. However, we recommend you log in to your device Settings to make sure your storage is not causing the download issue.

Check for system updates
Sometimes an update is pending on your device. To check if one is currently available for your device, head to Settings and check for pending system updates. If an update is waiting to be actioned, install it, and try and download the app afterwards.

Need more help? Please contact customer support via our contact form.

If you are experiencing any issues relating to payments via emerald EMS, please contact customer support via our contact form.

If you are experiencing any when signing-up for an emerald EMS account, please
contact customer support via our contact form.