Green Heroes

How it Works

Green Heroes EMS APP

Smart Meter Support

Electricty Adviser

Warranty and Returns

Smart meters enable customers to take a deeper dive in to when and how they are using electricity.

Interactive devices such as in-home displays (Electricity Advisor) provide real-time information about your electricity consumption.

Electricity Advisor monitors an optical port on the front of your electricity smart meter (a flashing impulse light), and via a remote Bluetooth connection, sends electricity usage data directly and securely to your smartphone or device. As Bluetooth connection is used, Electricity Advisor will automatically connect to your smart device or phone whenever it is in range, ensuring you receive the most up to date information related to your electricity usage via the emerald EMS app.

emerald EMS has the potential to provide significant savings to your household, primarily through raising awareness of your usage. It is estimated that emerald EMS could save an average household anywhere from 5% to 15% off your electricity bills. We recommend you act on the intelligent savings recommendations and tips provided in the emerald EMS app. The exact savings are also dependent on your household demographics and current electricity usage levels.

emerald EMS offers you a unique opportunity to save money and energy through awareness, by equipping you with the relevant information to make significant changes to your electricity usage behaviours and create a more energy efficient home.

Some of the features of emerald EMS include:

1. Data & Graphs
Easy to read and understand data and graphs, highlighting how much electricity your home is using, and the relevant costs associated with your usage.

2. Smart Energy Budget
An essential tool that can assist you to reduce your monthly electricity usage through goal setting spend and usage targets.

3. Electricity Alerts
Receive energy usage alerts when you reach 75%, 100% & 125% of your energy budget target.

4. Weekly Reports
View and download your weekly report in-app.

5. New Energy-Saving Technologies
The peace of mind knowing that you will be the first to know about new energy-saving opportunities.

The first step in signing up for an emerald EMS account is to download the emerald EMS app on your device. To do this, simply click on either the Apple App Store (for iPhone users) or the Google Play store (for android users) below. Or search ‘emerald EMS’ in your app store. Follow the prompts to install the app onto your smartphone or smart device.

1. Open the app and tap Get Started.

2. Follow the in-app prompts to complete the registration process.

Click here to download a helpful ‘How-To’ guide.

For iOS:

For Android:

o sign up for an emerald EMS account with either Google or Apple, please follow the following steps:

1. Firstly, open the app and tap the Google or Apple logo on the Log-in page.

2. Enter either your Google or Apple email.

3. Enter a password (this can be your usual Apple or Google account password or a new password) and press continue.

4. Follow the in-app prompts to complete the registration process.

Click here to download a helpful ‘How-To’ guide.

A home energy assessment will help you establish a comprehensive action plan to make your home more energy-efficient. By accurately tracking your energy and making informed decisions about your energy usage and applications, you can save money in addition to making your home more comfortable to live in all year round – cosy in winter and cool in summer.

We focus the assessment on energy-saving opportunities and provide expert advice on the energy-saving potential of your home, while always considering your household’s needs. With access to this information, you can make positive changes that are going to make the biggest impact and cost savings.

.

The safety and security of your personal information is of paramount importance to us, and we ensure that your data is safe and secure! emerald EMS takes data security extremely seriously and keeps any information we collect from you safe and strictly secure. We are committed to ensuring your continued privacy and we do not sell your data. If you’d like to know more about how we manage and store your information, you can read our privacy policy here.

You may need to modify both the Bluetooth and Notifications settings as follows:

Bluetooth: Set to ‘On’ so you can activate and connect emerald EMS
devices.

Notifications: Set to ‘On’ so emerald EMS can send you alerts and notify you
when you are using excess energy.

To enable emerald EMS notifications, follow the following steps:

1. On your device, go to Settings.

2. Tap Notifications and scroll to emerald EMS.

3. Tap on emerald EMS and next to the Allow Notifications, toggle the switch to On.

4. From here, you can manage the types of alerts you want to receive in up in the My Accounts area. Just visit the Notifications tab.

emerald EMS will provide you with notifications, alerts and the information you need to make informed decisions.

The first step in signing up for an emerald EMS account is to download the emerald EMS app on your device. To do this, simply click on either the Apple App Store (for iPhone users) or the Google Play store (for android users) below. Or search ‘emerald EMS’ in your app store. Follow the prompts to install the app onto your smartphone or smart device.

1. Open the app and tap Get Started.

2. Follow the in-app prompts to complete the registration process.

Click here to download a helpful ‘How-To’ guide.

For iOS:

For Android:

o sign up for an emerald EMS account with either Google or Apple, please follow the following steps:

1. Firstly, open the app and tap the Google or Apple logo on the Log-in page.

2. Enter either your Google or Apple email.

3. Enter a password (this can be your usual Apple or Google account password or a new password) and press continue.

4. Follow the in-app prompts to complete the registration process.

Click here to download a helpful ‘How-To’ guide.

A home energy assessment will help you establish a comprehensive action plan to make your home more energy-efficient. By accurately tracking your energy and making informed decisions about your energy usage and applications, you can save money in addition to making your home more comfortable to live in all year round – cosy in winter and cool in summer.

We focus the assessment on energy-saving opportunities and provide expert advice on the energy-saving potential of your home, while always considering your household’s needs. With access to this information, you can make positive changes that are going to make the biggest impact and cost savings.

.

The safety and security of your personal information is of paramount importance to us, and we ensure that your data is safe and secure! emerald EMS takes data security extremely seriously and keeps any information we collect from you safe and strictly secure. We are committed to ensuring your continued privacy and we do not sell your data. If you’d like to know more about how we manage and store your information, you can read our privacy policy here.

You may need to modify both the Bluetooth and Notifications settings as follows:

Bluetooth: Set to ‘On’ so you can activate and connect emerald EMS
devices.

Notifications: Set to ‘On’ so emerald EMS can send you alerts and notify you
when you are using excess energy.

To enable emerald EMS notifications, follow the following steps:

1. On your device, go to Settings.

2. Tap Notifications and scroll to emerald EMS.

3. Tap on emerald EMS and next to the Allow Notifications, toggle the switch to On.

4. From here, you can manage the types of alerts you want to receive in up in the My Accounts area. Just visit the Notifications tab.

emerald EMS will provide you with notifications, alerts and the information you need to make informed decisions.

If you are experiencing issues downloading the emerald EMS app, please try the following steps:

Restart your device.
Try restarting your device – it might be another no-brainer step, but it’s a surprisingly effective one.

Check your connection
It might sound silly, but this should always be your first step. If you are using WiFi, test your internet speed. If it seems to be working but is slow, either
restart your modem or contact your ISP.

Check your phone storage
A common cause for app download problems is lack of storage on your device. Usually, you will receive a notification if your phone storage is low. However, we recommend you log in to your device ‘Settings’ to make sure your storage is not causing the download issue.

Check for system updates
Sometimes an update is pending on your device. To check if one is currently available for your device, head to Settings and check for pending system updates. If an update is waiting to be actioned, install it, and try and download the app afterwards.

Need more help? Please contact customer support via our contact form.

If you are experiencing freezing or crashing whilst using the App, please try the following steps:

Restart your device Try restarting your device – it might be another no-brainer step, but it’s a surprisingly effective one.

Check for app updates Old versions of the emerald EMS apps can sometimes run slow, freeze or crash. Check to see if there is an emerald EMS update waiting for you to install in your app store.

Uninstall and reinstall. Try deleting (uninstalling) and then reinstalling the emerald EMS app. You won’t lose any of your important energy data in this process as everything is stored in the cloud.

Note: the app will require you to log back into your account once it has been reinstalled.

Need more help? Please contact customer support via our contact form.

If you are having issues updating the emerald EMS app, we recommend trying the following steps;

Restart your device 
Try restarting your device – it might be another no brainer step, but it’s a surprisingly effective one.

Check your phone storage 
A common cause for app download problems is lack of storage on your device. Usually, you will receive a notification if your phone storage is low. However, we recommend you log in to your device Settings to make sure your storage is not causing the download issue.

Check for system updates
Sometimes an update is pending on your device. To check if one is currently available for your device, head to Settings and check for pending system updates. If an update is waiting to be actioned, install it, and try and download the app afterwards.

Need more help? Please contact customer support via our contact form.

If you are experiencing any issues relating to payments via emerald EMS, please contact customer support via our contact form.

If you are experiencing any when signing-up for an emerald EMS account, please
contact customer support via our contact form.

Electricity Advisor is compatbile with most smart meters in Australia. Find your supported smart meter below to locate your meter’s impulse rate, and where to attach your Electricity Advisor self adhesive plastic mount:

EDMI Meters

Mk7A
Mk7C
Mk10A
Mk10D

Elster

A1100

Itron

ACE2000 Type 292
ACE1000 SMO
EM211 Type 902

Landis + Gyr

E350
EM500
EM1000
EM1200
EM3330
EM5100

MATelec

Type FKW-14110

Nilsen

EMS 2500

PRI / Secure

i-Credit 400
i-Credit 500/510/511
i-Credit 500b
Sprint 200
Sprint 211

Electricity Advisor will most likely work with your smart meter. There are many different models of smart meters on the market. Send a photo of your smart meter to Contact Us and we will be happy to help.

Some smart meters, including EDMI, don’t display the impulse rate so you may need to test your meter to find the correct impulse rate.

Install your Electricity Advisor on your meter’s impulse rate light. This light indicates your electricity consumption. The light’s location will vary depending on your meter type. On an EDMI meter it is usually indicated as pulse 1.

Choose an appliance such as a kettle which consumes a constant amount of electricity. When the kettle is turned on your usage should increase by approximatly 2kW.

Example:

Enter 1000 imp/KWH in the impulse rate settings on the app. The usage should increase by 2kW (2000W) when the kettle is turned on.

If the usage only increases by 1kW (1000W) you will need to change the impulse rate settings in the app to 500.

If the usage only increases by 0.2kW (200W) you will need to change the impulse rate settings in the app to 100.

py to help.

Electricity Advisor works with most solar smart meters.

Check your meter at midday on a sunny day. It is compatible if the pulse 1 light stops flashing while your solar system is exporting to the grid. If the pulse 1 light flashes while your solar system is exporting to the grid the meter is NOT compatible with the Electricity Advisor.

The Electricity Advisor is designed for home use and is not recommended for commercial use.

There may be compatibility issues due to the settings used on commercial meters which could result in incorrect readings.

Electricity Advisor plays a pivotal role in assisting you to stay in control of your electricity usage and reduces your household energy bills. The Electricity Advisor will automatically alert you when energy is wasted, highlights time-of-use rates, and informs you when appliances need attention, which ultimately leads to a more energy-efficient and energy-conscious home.

Electricity Advisor monitors an optical port on the front of your electricity smart meter (a flashing impulse light), and via a remote Bluetooth connection, sends electricity usage data directly and securely to your smartphone or device. As Bluetooth connection is used, Electricity Advisor will automatically connect to your smart device or phone whenever it is in range, ensuring you receive the most up to date information related to your electricity usage.

Top Tip: Multiple devices within your household can be paired with Electricity Advisor. We recommend you pair Electricity Advisor to a tablet device that usually remains in your home so that one device is always connected.

Electricity Advisor uses long-range Bluetooth to connect with your mobile phone or smart device. The exact signal range of Electricity Advisor being roughly equivalent to a WiFi router (70-100m). Just like WiFi, the range achievable will vary depending on the environment and the speed of your connection.

If you exceed the Bluetooth range, your device will no longer be connected. However, as soon as you return to your property, the emerald EMS app is designed to reconnect with Electricity Advisor automatically.

Top Tip: Multiple devices within your household can be paired with Electricity Advisor. We recommend you pair the Electricity Advisor to a tablet device that usually remains in your home so that one device is always connected.

The Electricity Advisor is a long-lasting, durable product, estimated to work effectively, in excess of 7 years. Additionally, its quality and durable design means that once installed, it will not need any servicing.

Note: The batteries powering the Electricity Advisor are not replaceable. The Electricity Advisor unit needs to be replaced when the battery runs out.

Electricity Advisor is not designed and cannot be used as an alternative for your electricity bill. The aim of Electricity Advisor is to provide you with all data necessary to make positive changes to the way in which you consume energy in your home. Additional fees, discounts, supply charges may be applied from the retailer that could be a difference between the electricity bill and data reported by the Electricity Advisor.

Yes. Electricity Advisor has been designed with the Australian climate in mind and is made from durable materials in accordance with IP65 standards. It is waterproof and resistant to dust and UV rays.

If you have solar panels installed at your home, the Energy Advisor can still provide relevant information regarding your electricity usage, when you are not powering your property through Solar. As the Electricity Advisor monitors electricity consumption, when you are fully powering your property through Solar, the emerald EMS app will display zero (0) Watts and indicate that you are not consuming any electricity from the grid.

Top tip: to maximise your solar benefit, run any occasional appliances at this time (pool pump, washing machine or dishwasher) to use any excess solar electricity you may be producing.

Note: your Electricity Advisor will not monitor exports of solar to the grid or the volume of electricity your property is consuming from your solar system.

Electricity Advisor has two levels of membership. Both provide you with the ability to read and review historical data, related to your household electricity usage.

1. Premium members can access full historical electricity usage data. This enables you to compare and analyse your usage behaviour over any given period of time and track your progress over any given time period.

2. Free members can access the last 45 days of electricity usage data. However, should you wish to upgrade your membership to premium at any time, you will then automatically gain access to all your historical electricity usage data.

o. The Electricity Advisor has been designed for DIY installation and can easily and safely be installed by you, as the homeowner. Please refer to the installation guide for further details regarding the installation process.